Choosing ATS – it needs to be fast, stable, supportive

In recent weeks we have found several clients interested in Element who wanted to know the exact results of the stability and speed reports of our ATS system.

Element is fast and stable, you can feel it when you use it. That’s probably why I have never personally measured these parameters. However, since customers ask, I finally checked it out.

Element ATS system - stability and reliability report

During the period covered by the monitoring, Element was available for 99.9% of the time. The only breaks in access to our ATS system were several seconds (more often) or several minutes (less often) late evening or night works necessary to update the system. For 9 months of operation, these planned short breaks took 6 hours and 38 minutes in total. Unplanned breaks were not recorded.

This can be seen in the diagram below of the Element Stability Monitoring System Monit24:

It is worth noting that 99.9% is the result expected for enterprise class systems (source), i.e. requiring a guarantee of the highest availability.

fast and effective ATS - Element system

By the way, we verified the time that our ATS system needs to search a sample database of 61 thousand candidates. Element needs an average of 0.3 seconds to display the candidates found using any complex query (e.g. using a complex Boolean query). To be more precise, we are talking about searching word by word, character by character, at least 61 thousand application documents. These 0.3 seconds are simply instantaneous results and no waiting.

The time that Element ATS needs to display the list of candidates after searching the database of 61 thousand documents:

As our programmers assure, the result would also be similar for a base of millions of candidates. Unfortunately, I can’t verify that, so I can’t take their word for it.

Instant support of ATS Element users

There is another reaction time, which is worth measuring, and which unfortunately often fails even in the best systems in the world. This is the response time of customer service to a user application. This is a very important parameter from the point of view of customers and ATS users. If a user needs help in operating the system, it is important to get this help as soon as possible. In case of this indicator, our Element ATS also maintains an excellent result. On average, we respond to user inquiries in less than 5 minutes. I would like to add that I am personally involved in supporting our customers, as you can see in the picture below.

Response time measured by Intercom application, dedicated to user support (click to enlarge):

ATS system - how to choose?

Choosing the best ATS system for your needs is an important decision. When selecting ATS, companies usually verify features available in the application but stability and customer care if often taken as granted.

But the stability of a system is absolutely crucial and should be considered when choosing your next ATS system. Here at Element are well aware of this. Stability and the system’s responsiveness is one of the top priorities and Element guarantees enterprise level SLA.

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